FAQs

 

What’s the deal with your gift boxes?

Oh, they’re not just any old boxes! Our gift boxes are like little treasure chests filled with love and joy (and maybe a few spa essentials). Each one is curated to make your loved ones feel like the royalty they are. Seriously, who wouldn’t want to be pampered with a “Best Mom Ever” gift box? It’s like giving a hug in a box!

Can I customize my gift box?

You bet your sweet bippy you can! We offer options for custom engravings because we believe every gift should have a personal touch. It’s like putting a cherry on top of an already fabulous sundae!

What’s the scoop on returns?

Ah, the dreaded refund policy! We have a 30-day return policy because we know that sometimes love at first sight doesn’t always last. Just make sure your item is in its original condition (like a pristine snowflake) and you’ve got your receipt handy. Remember, there’s a 10% restocking fee, so it’s like a little “thank you” for letting us have our box back!

What if my gift box arrives damaged?

Oh no, that’s a bummer! If your gift box arrives looking like it went a few rounds with a boxing glove, please contact us ASAP. We’ll make it right faster than you can say “spa day!”

Are there any items I can’t return?

Unfortunately, yes. Some items are like that one friend who always cancels plans—non-returnable! This includes custom products, personal care goodies, and anything that could spoil faster than a banana left in the sun. If you’re unsure, just give us a shout!

How do I track my order?

Tracking your order is easier than pie (and who doesn’t love pie?). Once your order ships, you’ll receive a tracking number that’ll let you follow your gift box’s journey like a proud parent at a school play. Just sit back, relax, and wait for the magic to arrive!

Do you offer gift cards?

Absolutely! Our gift cards are the perfect way to let your loved ones choose their own adventure. Golden Craft Company gift cards can be redeemed on our online store.

Why are the VISA gift card add-ons more than the card value?

Some of our gift boxes include an option to add a VISA gift card. The fee includes the value of the VISA gift card and a little extra fee to cover activation and our costs. It's a great way to add an extra surprise to your gift boxes.

How can I contact you?

If you have more questions than a curious cat, feel free to reach out to us at info@goldencraftcompany.com. We’re here to help you with all your gift-giving needs (and maybe share a few laughs along the way)!